At replicaswords.us, we stand behind the quality and craftsmanship of our products. This warranty policy ensures you receive what you expect and outlines our procedures for handling damaged items.
What Our Warranty Covers:
We warrant that all products we ship meet our high standards for quality and durability as described on our website. Our quality inspection team meticulously examines each item before it leaves our warehouse, ensuring it matches the product description in design and functionality.
Warranty Coverage Limitations:
Our warranty coverage ends upon delivery of your order to the courier service. We are not liable for any damages that occur during transit.
What to Do if You Receive a Damaged Item:
If you receive a damaged item, please follow these steps:
- Take Photos: Capture clear photos of the damaged item, highlighting the extent of the damage.
- File a Courier Claim: Contact the courier service used for your shipment (e.g., DHL) and file a damage claim. Provide them with your tracking number for reference.
- Obtain a Claim Reference Number: Once you receive a claim reference number from the courier company, please contact us at [email protected] and provide the number.
- We’ll Handle the Rest: We will work directly with the courier service to resolve the issue and recover any compensation for the damage.
- Replacement: Upon a successful claim with the courier, we will promptly send you a replacement item, as all our shipments are insured.
Important Note:
We understand that receiving a damaged item can be frustrating. Please rest assured that we will work diligently to resolve the situation and ensure your satisfaction.
Additional Resources:
For more information on our return and exchange policies, please visit our Returns and Refund Policy page.
By transparency and clear communication, we aim to build trust and provide a positive customer experience.